Privacy at a Glance
- We never sell your personal information.
- Community contributions (photos, prices, locations) are optional.
- Location is only collected during a check and used to see where unregistered or suspicious products are turning up.
- You can request access to, correction of, or deletion of your data at any time.
- You can reach us anytime through Contact Support.
1.Information We Collect
To verify products and support public health reporting, we collect:
Verification data
Barcode scans, search queries, and registration numbers you submit for verification.
Optional community contributions
Drug images, purchase prices, and pharmacy locations you choose to share.
Approximate location (Optional)
Collected only when you perform a check or voluntarily submit community data, to help identify where unregistered or suspicious products are being reported.
Device information
App version, operating system, device model, crash logs, and an anonymous device identifier, used for security and performance monitoring.
2.How We Use Information
We use the information above to look products up against FDA Ghana registration records, identify where unregistered or suspicious products are being reported, maintain and improve app performance and stability, and prepare aggregated reports that may be submitted to the appropriate regulatory authorities.
3.Legal Basis
We process your information based on your consent (for optional community contributions and location data), our legitimate interest in protecting public health and improving access to regulatory information, and compliance with Ghana's Data Protection Act, 2012 (Act 843).
4.Information Sharing
We do not sell your personal information. We only share information when necessary to provide the service, comply with legal obligations, protect users from fraud, or when required by law.
5.Data Security
Your data is encrypted in transit and at rest using industry-standard protocols. Access to personal data is restricted to authorized personnel, and we regularly review our security practices.
6.Data Retention
We retain verification and community-contribution data for as long as necessary to support public health reporting and app functionality, or until you request deletion. Device and crash logs are retained for a limited period for security auditing.
7.Children’s Privacy
MedVerify is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.
8.Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for optional community contributions or location sharing at any time.
- Contact us with any privacy-related request or concern.
9.Contact Information
For privacy-related questions or requests, reach out to our support team at medverify@versatechq.com.
10.Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes within the App. Continued use of MedVerify after changes take effect constitutes acceptance of the revised policy.